Returns & Exchanges
If for any reason you are not completely satisfied with your purchase, simply return it within 30 days of its shipped date for a refund of the purchase price, excluding shipping and handling. A credit will be issued within 30 days after we receive the returned merchandise.
Please complete the return form at the bottom of the packing slip and follow the directions provided there. Send the original and fully completed form along with the merchandise to be returned. Keep a copy for your records.
We recommend that you return the merchandise via UPS or insured Parcel Post for your protection and to insure prompt delivery. We are sorry, but return shipping fees are non-refundable.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us immediately by email for the damaged items to be replaced.
Returns for gifts can be refunded to the credit card on which the purchase was made, or a gift certificate can be issued for the purchase amount. Please indicate the preference on the Return Form.
Returns or exchanges for purchases made online will not be accepted for return or exchange at a Sekkisei counter or other retailer locations.
Returns or exchanges for purchases made at a Sekkisei counter or any other retailer locations cannot be returned through kose-usa.com. Items not purchased through kose-usa.com should be returned at their place of purchase.
Returns or exchanges will not be honored where more than 20% of the contents of any item purchased has been consumed or otherwise used.